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General Pension and Social Security Authority (GPSSA)
Project
GPSSA Virtual Assistant
The GPSSA Virtual Assistant is an advanced AI-driven platform tailored to elevate the efficiency and accuracy of the GPSSA's customer service operations. This virtual assistant centralizes and simplifies access to extensive information on GPSSA services and pension laws, transforming the customer service landscape. By predicting customer inquiries and providing accurate, immediate responses, it significantly cuts down wait times and enhances service consistency. Previously, GPSSA agents faced challenges with slow, inconsistent information retrieval across disparate systems. Now, they benefit from a unified platform that not only speeds up response times but also ensures uniformity in customer interactions. Targeted primarily at customer service agents, this solution promises a marked reduction in workload and a smoother operation, ultimately improving the overall customer experience. With the system still in the early development stages, its future potential includes expanding its capabilities to other departments, aiming to boost organizational efficiency across the board. The GPSSA Virtual Assistant stands as a testament to GPSSA’s commitment to service excellence and technological innovation in streamlining customer service processes.
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